Shipping

We send it all over Space, Balearics, Canary Islands y Andorra in 3-4 working days through mails with a follow -up number. We will provide a link to follow your online package.

Shipping fees include handling and packaging rates, as well as shipping costs. Manipulation rates are fixed, While transport rates vary according to the total purchase price. We recommend that you group your articles in a single order.

All delivery times will begin to count from the next day working after purchase. In the event that its package does not reach the indicated period of Ganna wholesale silver, it is not responsible since the delay corresponds to the transport company.

We offer Free shipping In purchases higher than 100 euros by request or in specific promotions offered by us.

If a change of address is requested at the client's request or customer error when writing the address once the order has been issued, there will be an additional cost of 3,99 euros to send the order to the requested address again.

Past the 15 days of the order issuance will be returned to Ganna wholesale silver and there will be no return of shipping costs. It is recommended to be pending shipping and receiving the package before the 15 days. If we detect any incidence of your shipment we will inform you and seek a solution.

Shipments to the Canary Islands can have some type of customs tax and are not in charge of Silver Ganna. It is the customer's responsibility to pay the customs procedures.

Returns

If you are not satisfied

Once your purchase is received and is not satisfied with your order you have 14 days to return the product or change it for another. The product must be in perfect condition (No scratch, Without breaks, Without wear, etc) .

If you decide to return the product we will return the money. If you want to change it for another we will return the difference. Once we receive the return, our technicians will check the correct state of the products and we will proceed to return the amount or send the change. To keep in mind that return expenses are in charge of the client. In order to request the return, get in touch with us by sending us an email to contacto@platamayorista.es indicating the following information:

– The reason for the return.

– What is your preference: Return of the amount or change.

– Full name and order number.

If it has arrived defective

Once the order has received 2 days to notify us of the problem happened. It has several options: change it for another equal product or we will return the total amount. In this case, Plata Wholesale Ganna takes care of the shipping costs. Send us an email to contacto@platamayorista.es indicating the following information:

– The reason for the return.

– What is your preference: Return of the amount or change.

– Full name and order number.