https://mayorista-plata.com/ no se hace responsable de la posible demora del envío por parte de la empresa de transporte por incidencias de logística, This delay does not imply under any circumstances the cancellation of the order or the refund., nor the fact of setting conditions on the delivery schedule.. If you need a specific schedule, contact us directly before formalizing your purchase to find a price rate with a schedule that is different from the one offered on our website..
It is very important to indicate the address accurately, (the zip code is essential that it is correct) If possible the ideal delivery time, or look for alternatives that facilitate the delivery of the order, (Work address, leave in goal, a neighbor, a nearby business…) we should try to help the messengers do their job, They don't know when we will be home, and today with the Pdas, They do not leave a notice of passage.
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RETURNS AND REFUNDS
Our returns policy is part of and should be read in conjunction with our General conditions of sale. mayorista-plata.com reserves the right to change this policy when necessary.
NOTHING SIMPLE THAN OUR RETURN POLICY.
It is important that you check the status of your order or items when you receive them and always before using them., if errors occur or problems arise, You will need to contact our Customer Service so we can discern the cause.
VERY IMPORTANT!
No return will be accepted if the bag or seal containing the product to be returned has been broken or tampered with., which has to be in perfect condition for resale.
Before attempting to return an order you will need to contact our Customer Service to request a return authorization number.. Without this number, it may be difficult to process your return, so the return could take longer.
– CAN I RETURN A PRODUCT?
Our returns policy gives you 14 days to cancel your order and return it. This period begins on the day of receipt of your order. Please, Make sure the items you want to return are unopened, in its original sealed package, containing all accessories, and the boxes are not hit or tampered with.
In case of returning an item and replacing it with another, You will also have the right to return this product within a period of 14 days. This period begins when you receive your order.. Refund will be processed when the replacement item is returned.
Please see the steps below for more information on how to return your order.
– WHAT TO DO IF I HAVE RECEIVED AN INCORRECT ITEM?
We have high standards when packaging orders. Nevertheless, errors may occur. Please, Please accept our apologies if you have received an incorrect item. As part of our policy of maximum customer satisfaction, We will do our best to resolve the problem as quickly as possible.
We will review each case individually when considering the return of the product; in some cases, we may need more information, as photos so we can decide the best course of action. Our goal is to provide the best solution as quickly as possible.
For it, you will need to contact us through your customer account, sending an email or on the Tel. XXXXXXXXX. Provide details of the wrong product and where possible attach images to your message.
– WHAT TO DO IF I HAVE RECEIVED A DAMAGED OR DEFECTIVE ORDER?
In mayorista-plata.com We try to ensure that all orders arrive in optimal conditions after transportation. Please, Please accept our apologies if you have received a damaged or defective item.
We ask that if you notice that the delivered package is damaged, tampered with or the bag containing it has been opened, Return the package at the time of delivery and contact customer service Tel.. 607622240, or via email info@mayorista-plata.com
– WHAT TO DO IF I MADE A WRONG PURCHASE AND I WANT TO EXCHANGE IT FOR THE CORRECT ONE?
The first thing you have to do is contact us to generate a return report, You must then send us the product by courier (postage paid) protecting the product in the best possible way since we have to verify its status to put it back on sale, If everything is correct, we will send you the one you really wanted at no cost to you. (peninsula only).
NON-REFUNDABLE EXPENSES
If the client due to delay of the transport company, schedule incompatibility, or any other reason you decide not to pick up the order and return it, mayorista-plata.com will deduct shipping and return costs from the order payment. (10€ Peninsula, 18€ Balearic and €28 international).
The total return of the order for reasons beyond its control will never be a justified reason. mayorista-plata.com
WHAT SHOULD I DO TO RETURN A PRODUCT?
Please, Contact our Customer Service team to return the desired item.
To proceed with the return, You must manage it through your customer account, (Orders history, detail of the order in question, then mark the product to return, write the reason for return, and then click on make RMA return voucher ) and you will have to inform us of the order number, the product you want to return and the reason. The system will then provide you with a returns number and the address to which the product will be sent is: Barberà Avenue, 363 08204 SABADELL Barcelona
You must package the product securely and include a copy of the return form.
When you are returning a product, Remember to ask the Post Office or the courier company for the receipt. This will serve as proof of shipping until you receive the exchange of the product or your money is refunded.. Without such receipt we will not be able to process your refund or replacement in case the item is lost during transportation.
Any defective product will be exchanged for the same product or we will refund the money to the same account if said product is not in stock..
Any item that you have accepted and then returned is your responsibility until it reaches our warehouse.. Therefore, Please ensure that you ship your item with a delivery service that insures the value of the goods.
If you want to exchange the returned product, You will receive a shipping confirmation email once we have sent it.
– HOW IS MY RETURN PROCESSED??
All returns are reviewed by our returns department as soon as they are received..
Returns are generally processed within 7 business days from receipt.
If the returned item needs to be refunded, We will deposit the amount into the account used to purchase the item.
If you want to exchange the returned product, You will receive a shipping confirmation email once we have sent it.
– REFUND OF SHIPPING COSTS
We will be happy to refund shipping costs if the return has been requested due to our error. For example if we sent you an incorrect item.
We will not refund shipping costs for unwanted or unneeded items.. You will have to cover these expenses.
We will not refund shipping costs for any item returned due to failure or damage that is not verified when we test the product..
-COMPLAINTS AND CLAIMS
If you are not satisfied with the way in which the return or exchange of any product has been carried out, we will try to solve the problem. Please, Please contact our Customer Service by calling XXXXXXXXX, or by writing to us at info@mayorista-plata.com
